FAQs
We often get questions as to whether there is a minimum age to come to the warehouse shop.
The answer is that there is NO MINIMUM AGE to visit our premises.
We sell incontinence products, and anyone can purchase similar products from a supermarket/pharmacy and there is no age minimum limit to purchase these items from them.
Our warehouse is no different, you will be assured of a warm welcome and treated with respect and discretion.
You are welcome to pick up products and see what we have at our warehouse store should you wish.
There is no requirement to order from the website when shopping at the warehouse.
As a pickup customer, you will be able to take advantage of reduced prices. The prices on the website include free delivery, and thus you will have any associated charge removed from the transaction. The amount varies according to the weight of the product, but you could save substantial amounts!
- Should you require a ‘change’ after your journey you are welcome to use our changeroom.
- If you would like assistance to fit the new products that you have selected, please ask, and are happy to help, we do not judge anyone here.
Our address is:
Unit 17 50-52 Kremzow Road
Brendale Qld 4500
Telephone 07 3333 2018
Our opening hours are Mon – Friday 09:00 – 3pm. – but it is best to check opening hours on Google as occasionally we have to close (or close early)
We are happy to assist at weekends or after hours by appointment only Just call 07 3333 2018 – subject to availability.
- Our nearest train station is Strathpine we are about a 20-minute walk from the station.
Whilst not essential, it is best to contact us first so we know you are coming.
[email protected] or of course call us on 07 3333 2018
Yes, this is normally the case, though occasionally we do miss the fact that items are low in stock and remove them from the site. Normally though items are in stock and available for immediate dispatch.
If you contact us within 7 days of receipt of your order, we would be more than happy to either offer you a refund on the purchase price or exchange the product for you. If we have made a mistake in the packing of the item we will send out the correct product and a Returns label and ask you to send the incorrect item back to us via Australia Post.
Should you order the incorrect item, you must arrange to send the goods back to us at your expense, and also pay for Outward postage of the correct item from the warehouse to the destination. Cost of postage will depend on the weight and your postcode.
If goods are returned to us by Australia Post due to the incorrect shipping information that you have provided to us, and you require the product to be sent out again with updated shipping information, you will be required to pay the outward cost of postage as an additional cost which varies according to the weight and shipping destination. Additionally, if the item is returned to us by Australia Post due to failure by the customer to collect it from a Parcel Locker/PO Box or Local Post office etc, the same shall apply as previously stated above.
If you require us to cancel the order once it has been returned, your order will be refunded minus the returned parcel fee charged to us by Australia Post.
The name of Corvus Green Distribution will appear on Bank or Credit card statements if you pay by ‘credit cards’ etc.
However, if you use ZipPay or AfterPay, Littles Downunder will be shown.
Some of our customers ask what type of pant is better for them.
There are Three heights of waist from are Waterproof pants which are as follows:
– Bikini
– Regular
– High
Users have their own reasons for choosing their product.
Bikini
The Bikini is a useful product to choose from, as the cut of the pant is less generous than the Regular or High waist. Because of the nature of Bikini pant, it tends to hug the nappy and obviously is lower on the waist. These features allow for less bulk, and the less likely hood of the pants being seen riding above the waistline of their over clothes They are of unisex design.
Regular Height
Regular height pants have a generous cut, and equally wide crutch and allow for a large nappy or disposable nappy to be worn without any problem. The generous cut is sometimes too much for some and there is often a noise or rustle of the PVC as it moves around under over clothing.
High Waist
High Waist pants are generally used for night use. The reason for this is that at night there is a higher risk of leakage from the nappy, causing embarrassing leaks and a wet bed. The High waist allows for better containment of leakage which is very common at night with almost any nappy.
We are often asked about how discrete our parcels are.
We would not be in business now if we did not respect the requirement for discretion for our customers
You can rest assured that none of our packaging and labelling would indicate what is inside (with the exception of overseas Customs Declarations) and does not have the name Little’s DownUnder anywhere on the item.
We have put together a short video that we hope will allay any concerns that you may have.
Visit our YouTube channel here.
Free Shipping by Australia Post eParcel system is in place for the majority of Australian residents.
After serious consideration, we have implemented a Regional / Remote Excess fee for those parts of Australia. These remote parts reflect the outer regional parts as stipulated by Australia Post and are areas that we are charged a premium rate to ship there by them. Every State/Territory has regional areas.
Historically we have heavily subsidised those who order in these regions, however, we are now unable to continue doing this due to rising costs. Many times, we have found the cost of postage to these areas is almost that of the retail price on the website for the product.
As of 24th February 2023, we are trialling a modified weight/cost structure which may become permanent in the future but will be subject to evaluation and possible change in the future.
The Excess structure is as follows: Items between 1g up to 2kg will have a regional excess of $5. Items between 2kg to 10 kg will have an excess of $30. If the total weight of the order is over 10kg an additional $30 will be charged, this again will be duplicated if the order weight is over 20kg. This fee will be applied during the checkout process.
The areas that the Regional Excess applies are as follows:
NSW Country N2: 2264-2281, 2311-2484, 2487-2499, 2533-2554, 2575-2599, 2621-2639, 2642-2647, 2649-2707, 2710-2714, 2716, 2720-2730, 2787-2879 2880.
NSW Albury N3: 1936-1999, 2640-2641, 2708-2709.
Vic Ballarat BR:3350, 3353-3356.
Vic Country V2: 2648, 2715, 2717-2719, 2731-2739, 3221-3334, 3342-3349, 3351-3426, 3444-3688, 3691-3749, 3812-3909, 3921-3925, 3945-3974, 3979, 3984-3999, 3844, 3490, 3266,3357,3658.
Vic Wodonga V3: 3689-3690.
Qld Country North Q4: 4803, 4806-4999, 9961-9998.
SA Country S2: 2880-2889, 5201-5749.
WA Country South W2: 6215-6700.
WA Country North W3: 6701-6797.
NT Near NT1: 800-802, 804-821, 828-851, 853, 860-861, 870-871, 873-879, 906-999.
NT Remote NT2: 803, 822-827, 852, 854-859, 862-869, 872, 880-905.
TAS T1: 7020-7049, 7054, 7109-7150, 7155-7171, 7173-7247, 7255-7257, 7330-7799
We are registered with NDIS. We have access to the NDIS Portal.
We are registered under our business name Corvus Green Distribution, Downundercare and Littles Downunder.
Our Provider Number is 4050014983
We have many customers who are Participants using NDIS and who are either self-managed, Plan Managed or we can use the Portal to pay for your requirements. NDIS participants or those with Credit accounts will not have access to Case/Box discounts as payments are not immediate.
You or your Plan Manager are welcome to contact us to set the account up and discuss your requirements.
Email: [email protected]
Tel: 07 3333 2018
Within our site you are able to save your credit/debit card details so that you do not have to keep re entering them when further purchases are made. These details are held by our PCI-compliant payment partner that we use (EWAY).
Occasionally you may want to make amendments to add, alter, or delete a particular card. You can easily do this using the following method.
Go to My Account
A new page is generated:
Select Payment methods, and you will see the card(s) that have been saved to the account.
By selecting the appropriate button, you can amend or delete the saved information.
New cards can be added at the checkout.
The answer is yes! We have a change table in a comfortable room with appropriate accessories such as powder and creme wipes etc.
You are welcome to use the room on your own or with your carer. Alternatively, we are happy to help and assist you on the change table if you wish and ask for assistance, please note we do not have female staff.
We accept AfterPay and Zip Pay on our website so that you can make easy payments online.
However, in-store, we do not accept AfterPay or Zip Pay as a form of payment.
The answer is that there is no, however, it does have its advantages!
If you make an account, you only need to enter your details once as they are recorded in your account profile. If you have a complicated address, such as a parcel locker, these details are retained in your account and there is no need to look them up again!
Additionally you are able review your previous purchases to see what products and sizes you ordered.
More importantly, you can gain reward points for every dollar you spend on your account (not including any freight component). These points have a value like some major supermarkets, and once earned, you can use them to get discounts on your future purchases! You can look to see how many points are in your account at any time and amend your address etc. at any time. Your details will never be shared with anyone and you are not added to any mailing list.
You will of course need to enter your email address and create a password for the account. If you forget your password, you are able to reset it etc.