Is there a minimum age requirement for visting the warehouse?
We often get questions as to whether there is a minimum age to come to the warehouse shop.
The answer is that there is NO MINIMUM AGE to visit our premises.
We sell incontinence products, and anyone can purchase similar products from a supermarket/pharmacy, and there is absolutely no age limit to purchase these items from them.
Our warehouse is no different, you will be assured of a warm welcome and treated with respect and discretion.
Can I Pick Up Product ?
You are welcome to pick up products and see what we have at our warehouse store should you wish.
As a pickup customer, you will be able to take advantage of reduced prices. The prices on the website include delivery, and thus you will have the delivery charge removed on the transaction. The amount varies according to the weight of the product, but you could save substantial amounts!
- Should you require a ‘change’ after your journey you are welcome to use our changeroom.
- If you would like assistance to fit the new products that you have selected, please ask and are happy to help, we do not judge anyone here.
Our address is:
Unit 17 50-52 Kremzow Road
Brendale Qld 4500
Telephone 07 3333 2018
Our opening hours are Mon – Friday 09:00 – 3pm.
We are happy to assist at weekends or after hours by appointment only Just call 07 3333 2018 – subject to availability.
- Our nearest train station is Strathpine we are about a 20-minute walk from the station.
Whilst not essential it is best to contact us first so we know you are coming.
You can do this via Live Chat during office hours or send us, and email at
[email protected] or of course call us on 07 3333 2018
Is the item in stock?
Yes – this is normally the case though occasionally we do miss the fact that items are low in stock and remove them from the site. Normally though items are in stock and available for immediate dispatch.
Does the price shown include GST?
Yes – all prices shown on the website include GST (where applicable).
Can I upgrade my delivery to a faster delivery service?
Yes – We offer ‘Standard’ or ‘Express’ post. Express does not necessarily mean next day.
Can I have an order sent to an alternative address to the billing address?
Yes – when you enter the checkout area, and you enter your invoice/billing address details there is a box that you can tick. Tick the box it will open up another area where you can enter the delivery address of where you wish the parcel to be delivered too.
What happens if I want to exchange/return an item I have purchased?
If you contact us within 7 days of receipt of your order, we would be more than happy to either offer you a refund on the purchase price or exchange the product for you. If we have made a mistake in the packing of the item we will send out the correct product and a Returns label and ask you to send the incorrect item back to us via Australia Post.
Should you order the incorrect item, you must arrange to send the goods back to us at your expense, and also pay for Outward postage of the correct item from the warehouse to the destination. Cost of postage will depend on weight to your postcode.
What will appear on my Bank or Credit card statement ?
The name of Corvus Green Distribution will appear on Bank or Credit card statements if you pay by ‘credit cards’ etc.
However, if you use ZipPay or AfterPay, Littles Downunder will be shown.
Comfort (enclosed elastic) Waist or Elastic?
Many people ask what is the difference between the Comfort waist and the Elastic waist.
The Comfort Waist has broad elastic sewn into the PVC the pant is made from, so both the leg and the waist is made from this type of finish.
The Elastic waist is braided elastic which gives a tighter finish and more like the old fashioned plastic pant finish that Baby Boomers would be used to. Many adult baby and age players like this type of product.
Bikini, Regular or High Waist?
Some of our customers ask what type of pant is better for them.
There are Three heights of waist from are Waterproof pants which are as follows:
– Bikini
– Regular
– High
Users have their own reasons for choosing their product.
Bikini
The Bikini is a useful product to choose as the cut of the pant is less generous than the Regular or High waist. Because of the nature of Biniki pant it tends to hug the nappy and obviously is lower on the waist. These features allow for less bulk, and less likely hood of the panties being seen riding above the waist line of their over clothes They are of unisex design.
Regular Height
Regular height pants have a generous cut, and equally wide crutch and allow for a large nappy or disposable nappy to be worn without any problem. The Generous cut is sometimes too much for some and there is often a noise or rustle of the PVC as it moves around under over clothing.
High Waist
High Waist pants are generally used for night use. The reason for this is that at night there is a higher risk of seepage from the nappy, causing embarrassing leaks and a wet bed. The High waist allows for better containment of leakage which is very common at night with almost any nappy.
Snap or Standard Pant?
So why would you choose a Snap pant over a standard type pant?
Snap pants are great if you wear waterproof pants under your normal clothes. They allow you to remove the pants without the requirement to also remove other outer clothing. Whether you are wearing normal trousers, romper or onesie, the Snap pants have press studs on the hips that allow removal of the pants easily. Another benefit of Snap pants is that they allow a little air circulation and thus can be less ‘sweaty’ than standard pants which do not allow for that air circulation, making the Snaps more comfortable to wear.
Privacy & Discretion Assurance
We are often asked about how discrete our parcels are.
We would not be in business now if we did not respect the requirement for discretion for our customers
You can rest assured that none of our packaging and labelling would indicate what is inside and does not have the name Little’s DownUnder anywhere on the item.
We have put together a short video that we hope will allay any concerns that you may have.
Visit our YouTube channel here.
Do you provide free shipping?
Free Shipping by Australia Post eParcel system is in place for the majority of Australian residents.
After serious consideration, we have decided to implement a Regional Excess fee to remote parts of Australia. These remote parts reflect the outer regional parts as stipulated by Australia Post and are areas that we are charged a premium rate to ship there by them. Every State has regional areas.
Historically we have heavily subsidised those who order in these regions, however, we are now unable to continue doing this due to rising costs. Many times, we have found the cost of postage to these areas is almost that of the retail price on the website for the product.
The Excess structure is as follows: Items between 1g up to 2kg will have the regional excess of $5. Items between 2kg up to 22kg will have an excess of $30. This fee will be applied during the Checkout process.
If the total weight of the order is over 22kg an additional $30 will be charged, this again will be duplicated if the order weight is over 44kg.
Are you NDIS registered?
We are registered with NDIS. We have our own Portal.
We are registered under our business name Corvus Green Distribution.
We have many Participants using NDIS and are either self-managed, Plan Managed or we can use the Portal to pay for your requirements.
You or your Plan Manager are welcome to contact us to set up the agreement.
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